Please include your PayPal email address Please include the line item description from your bank or credit card statement, e.g: "*Ug1r23" or "*123456789". If you canceled your subscription prior to the renewal date, then your account will not be charged. Note: You may see a pending authorization up to 72 hours before the actual renewal date. Add file or drop files here Please include your Google Play order number. If you need a response, then please submit your request through another form. Alternately, you can give a subscription through the Gift Purchase Page. If you wish to let someone know about Lumosity without adding them to your subscription, you can send them an email invite to create an account by going to the Invite Friends page. The email must come from the purchaser of the plan.Ĭan I share Lumosity with people any other way? If the invitee is still having trouble joining, email us and include the email address of the person you would like to add.You can resend the invitation on your Family Plan management page by clicking “resend invitation” under the invitee’s name.Have the invitee check their spam or junk mail to see if it ended up there.Someone I invited to the Family Plan didn’t receive their invite. If you wish to add or remove people after this point you can do so at any time by going to the Family Plan management page on your account. The invitee must accept the invite in order to be added as a member. Sending an invite does not automatically add the invitee to your plan. These invitations will be delivered via email it should take less than 10 minutes for the email to be delivered. Once you purchase the Friends and Family Plan you will be prompted to send invitations to people as part of the purchase process. For more information see our FAQ “ Is Lumosity designed for children? ” How do I add people to my Friends and Family Plan? Children under 13 are unable to join the Friends and Family Plan at this time. Can I add children to the Friends and Family Plan?Ĭhildren 13 and older are welcome to join your plan. ![]() Does everyone on the plan need to use the same computer/device?Īll members can access Lumosity from any supported device. If you share an email address with someone else from your Friends and Family plan, see our FAQ “ Can I use the same email address for multiple accounts? ” for solutions. Each person must have their own account tied to a unique email address. You do not need to use the same email address. Does everyone on the plan need to use the same account/email address? Please contact us if you run into any issues. Please view our article How do I turn off my auto-renewal for cancellation instructions. ![]() This may take a few hours to update in our system, but you should be able to upgrade normally as instructed above. If you purchased your subscription through Apple or Google Play, you'll need to cancel your auto-renewal before you can upgrade. (You must be logged in to view this page). You can view pricing options and purchase or upgrade on the Friends and Family Plan Purchase Page. How do I purchase the Friends and Family Plan? Each member has their own account with full access to Lumosity, but only one member needs to purchase the subscription. Lumosity offers a Friends and Family Plan, which allows one member to purchase a Lumosity subscription, then add 4 other members to their subscription.
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